FAQs
How can I contact Read Me When?
You can email us at readmewhenstore@gmail.com, where our dedicated customer service team is here to support you with love and care. Whether you have questions about your order or simply need guidance, we are happy to assist you.
Do you ship worldwide?
Yes, we joyfully ship our products worldwide, sharing the light of God’s word across the globe.
Where do you ship from?
We ship from America.
Can I change or cancel my order?
As we aim to process orders promptly, you must request any changes or cancellations within 12 hours of placing your order. After this time, changes cannot be made, but you may return the item for a full refund once it is received. Rest assured, we handle every request with compassion and understanding.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments, ensuring a secure and seamless checkout process.
When will my order be processed?
All orders are prayerfully handled and shipped from our warehouse.
- Processing Time: Orders are processed within 1-3 business days (Monday through Friday).
- Orders are shipped the day after processing.
- Please allow extra time for your order to be processed during holidays or sale seasons.
- Note: We do not ship on weekends.
How long will it take to receive my order?
Due to high demand, delivery may take 1-2 weeks. We trust that each product will arrive at the perfect time, as part of God’s timing for you.
What if I don't receive my order?
If you haven’t received your order within 30 days of shipping, you are eligible for a full refund. Please contact us, and we’ll work to make it right for you.
Will I be charged customs and taxes?
The prices displayed on our site are tax-free in US Dollars. However, duties, taxes, and customs fees may apply upon delivery, determined by your local customs office. These charges are your responsibility and will not be covered by us.
Note: We are not responsible for delays caused by customs.
We encourage you to reach out to your local customs office for further details and to pray for a smooth delivery process.
How do I return an item?
Please email us at readmewhenstore@gmail.com to initiate a return. We’ll guide you through the process with understanding and gratitude for your support.
What if the item(s) I received are defective, incorrect, or damaged?
We are deeply sorry for any inconvenience this may cause. If your item arrives defective, incorrect, or damaged, please email us at readmewhenstore@gmail.com with the following:
- Your order number.
- Photos of the item(s).
- Any relevant details.
We are committed to resolving your issue quickly and with care, ensuring that every experience reflects the love of Christ.
When will I receive my refund?
Refunds will be credited to your original form of payment.
- Timeline: Refunds typically take 7-10 business days after the return is processed or cancellation is approved.
If you haven’t received your refund yet, we encourage you to:
- Contact your card-issuing bank.
- Pray for patience as the financial institution processes the refund, which may take time.
We are here to support you during this process.
If you have any additional questions, feel free to contact us at readmewhenstore@gmail.com. Thank you for choosing Read Me When, where we are honored to share God’s love and word with you.
Blessings in Christ,
The Read Me When Team